Qmatic for Pharmacies and Clinics

By Joseph Cachia & Son Ltd.

Published on October 15th, 2018

As a service provider, the one thing that can really differentiate you from the competition is how you treat your customers and manage their needs and requests from the second they walk in to the minute they leave.

Qmatic for Pharmacy Management
Qmatic for Pharmacy Management, Qmatic ©

This can be through making their queuing and waiting situation pleasant, to giving the right advice through the right staff at the right time. Creating a more efficient operation is possible with Qmatic®. You will soon be able to serve more customers and drives up sales.## How it worksCustomers choose the service they want using a self-service kiosk touchscreen, this could be doctors’ appointments, prescriptions, advice or similar. If they would like to be notified by an SMS, they can enter their mobile number at check in. If not, they will receive a printed ticket with the queue number and any messaging you want to show on the touch screen and ticket, for example 15% off skin care today. In store promotions can significantly drive your sales of selected products.The customers can then wait to be called to the desk without worrying about the process or monitoring their place in the queue. The system is set up so that it directs the customer with a specific need to the staff with the right competence to resolve the matter in the best possible way. Large screens with integrated media and/or smaller LED’s with a bright and clear appearance can be used alongside the SMS notification to customers.The whole process is aptly demonstrated by the video below:

Qmatic® for pharmacies.

The system also automatically informs staff and management through notifications and management reports. These can be used in short term to monitor and react to service levels (waiting or service time etc.) for example, by opening more counters, and in the long term to improve operations based on statistical data.For pharmacies and clinics attended by healthcare professionals, the below video demonstrates how Qmatic® enhances the patient experience throughout her visit to your clinic:

Qmatic® for patient management in clinics.

## Products UsedThe software is easy to install and is used through the web based interface. It can also be set up within a network or standalone. All to keep things simple and limit technical obstacles and cost.The products enabling all the automation just described include:* Touch screen kiosk* Qmatic® Solo Software* Qmatic® SMS Software* Qmatic® Spotlight, media Software* LCD/LED screens* Software and Hardware terminals

Qmatic Equipment.
Qmatic® Equipment, © Qmatic

## Qmatic and its adoption worldwideQmatic® systems can be tailored for both small and enterprise-wide deployments in healthcare, financial, public administration, insurance and retail outlets. Qmatic®’s enterprise platform and analytics provide the right insights to better coordinate:* customer interactions* offer timely promotions* optimise staff resource planning1.8 billion of the world’s population pass through a Qmatic® system on an annual basis. Also, Qmatic® boasts of more than 60,000 solutions deployed across 120 countries where its customers have experienced remarkable results. Below are a few examples, based on real life cases, of what clients have achieved with Qmatic® methodology and solutions:* Sales increase up to 25% and staff cost decrease up to 30%* Significantly improved customer experience* Throughput increase up to 20%* Customer waiting times reduced by 20%* Productivity gains in the face-to-face sales team of 20% and better use of staff during less busy periods* Up to 90% reduction in walk aways, 32% lower staffing needs

Qmatic endorsement
Endorsement by Toine Seesing, pharmacist at De Herenhof, Netherlands.

For a detailed, pharmacy-specific case study, check out De Herenhof Pharmacy’s experience adopting Qmatic here (link will open a PDF with the detailed case study of the Dutch pharmacy operator).## Your next step forwardThe pharmacy world is changing quickly. New work processes must boost efficiency, while at the same time pharmaceutical services must be brought to a higher level. Qmatic® is the solution.

Joseph Cachia and Son Authorised Qmatic Reseller

About the author

Joseph Cachia & Son Ltd (a member of the M. Demajo Group) have teamed up with QMATIC from Sweden to simplify the service-provider/customer relationship through intelligent queue management systems. The Qmatic Group is the market leader in customer journey management solutions with more than 30 years’ experience in the business.

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